Piecepass / Support

Support

Questions, problems or ideas: write to support@egoheadworks.com. In the app, Settings › Help and feedback opens a mail with your app version already filled in. One person makes Piecepass and answers every mail.

Restoring Piecepass Pro

Pro is a one-time purchase, not a subscription. On a new iPhone or iPad, open Settings in Piecepass (the gear at the top right of the library), tap Unlock Piecepass Pro and then Restore purchases. Use the same Apple Account you bought Pro with.

Sending a puzzle to a friend

After solving, tap the button to pass the puzzle on and choose Messages, WhatsApp or another app. Works from the library travel as a link, puzzles made from your own photos as a file. Your friend opens the link or taps the file in the chat. They need the free app, but not Pro and not an account.

A link opens the website instead of the app

Install Piecepass from the App Store, then tap "Open in Piecepass" on the page. If the page still opens, press and hold the link in the chat and choose to open it in Piecepass.

Turning sound off

Settings › Play › Music and sound switches music, room sound and the sounds of placing pieces off. Audiobooks and music from other apps keep playing either way.

Saving a finished work

After solving, tap the picture to see it full screen, then tap Save as photo. iOS asks once for permission to add pictures. Piecepass cannot see your photo library.

Progress and moving to a new device

Your puzzles and results are stored only on your device. Piecepass has no account and no server for them. Restoring Pro works on every device; puzzles made from your own photos stay on the device where you made them.

Privacy

See the privacy policy.